You can request a refund if all of the following conditions are satisfied:

1. The products were purchased on AliExpress.com and are included in the Guaranteed Genuine Program (as described above).
2. The products are reasonably believed to be counterfeits or are different from their product descriptions on AliExpress.com.
3. The refund request complies with all other relevant rules and policies of AliExpress.com.* 

*Note: If you do not click ‘Confirm Order Received’ in My AliExpress  before the confirmation time limit expires, AliExpress.com  will automatically consider the order to be satisfactory and will  consider the order complete.\'s